Welcome to ababyora Help Center
We know you have questions, and we’re here to make your experience as smooth and joyful as possible. Below are answers to our most frequently asked questions.
1. Products and Personalization
Q: What makes abaybyora products special?
A: ABABYORA products are not just items, they are memories made tangible. Each piece celebrates the magic of your child’s earliest moments, capturing details like the date and time of birth, weight, and the tiny miracles that make every baby unique. Beyond the information, every creation carries emotion: the wonder of first cries, the warmth of tiny fingers, and the love that fills a family’s home.
Unlike other keepsakes, our pieces are crafted to feel personal, intimate, and eternal. They’re designed to be touched, displayed, and remembered—transforming fleeting moments into treasures that live on in your heart and on your walls forever. Every detail is chosen to honor life’s beginnings in a way that is deeply personal and impossible to replicate elsewhere.
Q: Can I customize my item?
A: Yes! Each ABABYORA piece can be personalized to celebrate your baby’s arrival in a meaningful way. You can choose the background color, the frame style, how your photo is displayed, and enter your baby’s birth details—like name, date, time, and weight.
For the final touch, you can upload your own QR code image. This allows you to link a personal message, audio, video, or special memory of your choice. All these thoughtful options ensure each piece captures a unique moment and becomes a keepsake that feels intimate, emotional, and made to be cherished forever.
Q: What photo quality do I need for the best results?
A: For perfect print quality, your photo should meet these minimum resolutions:
- A3 size: 3508 × 4961 px (around 17 MP)
- A2 size: 4961 × 7016 px (around 35 MP)
Both sizes are printed at 300 DPI, which ensures a sharp, high-quality result.
If your photo is smaller, we can still print it — but some loss of detail may occur.
👉 Most modern smartphones (12–48 MP) usually produce images large enough for A3 and A2 when taken in high-resolution mode.
Q: What happens if my photo is low quality?
A: We rely on the photo you provide. If the image is low resolution, it may appear blurry or lose detail when printed, especially in larger formats. We recommend using high-quality, sharp images at the required resolution to ensure the best results. ABABYORA is not responsible for poor image quality submitted by the customer.
We recommend using high-quality images. If needed, you may use external tools to enhance your photo before submitting. ABABYORA is not responsible for the quality of images provided.
Q: How to Prepare a Link for Your QR Code? (a practical example)
Here’s one way using Google Drive (other file-sharing services like Dropbox, WeTransfer, YouTube, or similar also work):
- Upload your file (video, image, document, etc.) to Google Drive.
- Right-click the file and select Share (or click the share icon).
- In the General access section (default is "Restricted"), click the dropdown.
- Change the option to “Anyone with the link.”
- Set the role to Viewer so people can see the content but cannot edit it.
- Click Copy link and then Done.
Important: Do not delete the file. Deleting it will make the QR code stop working.
Other reliable platforms for permanent links:
- YouTube: Upload your video and set it to “Unlisted” or “Public.” Use the video link to generate your QR code. Do not delete or make it private.
- Vimeo: Provides stable links for videos.
- Google Drive / Dropbox / WeTransfer: Ensure the file is shareable with anyone who has the link. Never move, rename, or delete the file.
- Other permanent hosting platforms: Any service that provides a stable, shareable URL that remains active.
Key point: Whatever link you provide is what your QR code will display. If the file is removed, moved, or made private, the QR code will stop working.
Q: How can I get a shareable link for my content?
A: For files (video, audio, image, document): Upload your file to a file-sharing service such as Google Drive, Dropbox, YouTube or similar... Make sure the link is shareable and anyone with the link can access it.
For websites or online profiles (social media, portfolios, etc.): Copy the full URL of the page or profile (e.g., https://www.instagram.com/yourprofile).
Once copied, use this link to generate your QR code image.(Please refer to the section above for QR code generator recommendations.)
Q: How do I provide and create the QR code for my item?
A: Simply upload the image of your QR code while customizing your item. You can create your QR code directly using the generator below the “Add to Cart” button on each product.
Steps:
- First, create your personal link. Click here to learn what type of content you can link (videos, photos, audio messages, playlists, and more).
- Enter your personal link.
- Choose your preferred QR code color.
- Click Generate QR Code.
- Download the QR code (4K) to your computer.
- Upload the downloaded QR code in the upload field above.
Your QR code will appear on the frame automatically once uploaded.
If you need a suggestion, many customers use services such as QRCode-Monkey. Just paste the link you want to share, choose the QR code color and background color, click "Generate," then "Download" your QR code image. If you prefer a cleaner look, you can use an external tool to remove the QR code’s background after downloading.
Make sure the QR code has strong contrast with the background, otherwise scanning may fail. Always test your QR code before finalizing your purchase to ensure it works correctly. Finally, upload the QR code image in the "QR Code Image" section while personalizing your frame, and we will print it exactly as provided.
For reference, here are some of the colors used in our frames:
- Pink: #CFAEB8
- Purple: #B5A4C9
- Blue: #7DA7C0
- Gray: #AEB2B5
- Green: #8DB7A5
⚠️ Important: We are not responsible for QR codes that do not work, contain incorrect links, or lead to unsafe content. Please ensure your QR code is correct and safe before uploading.
Q: Will my content in the QR code be available permanently?
A: The content you link to in the QR code is hosted on the service you provide (e.g., Google Drive, Dropbox, YouTube). We do not store or keep a copy of your content on our servers.
To ensure your content remains accessible, do not move, rename, or delete files in the location where they are hosted. Any changes to the file, its name, location, or permissions may cause the QR code to stop working or show outdated content.
Always double-check that the link you provide is shareable and points to the final version of your content.
Q: How can I test my QR code link before submitting?
A: You should open the link in a browser, on your phone, or have someone else check it to make sure it works correctly. Testing ensures your QR code will display the correct content before finalizing your order.
Q: Can I see a preview before production?
A: Our platform shows a preview based on the details you enter. This helps ensure your final piece looks exactly as you imagined.
Q: Do you offer multilingual personalization?
A: Yes. You can personalize your creation in any language, using any alphabet or characters meaningful to you.
Q: Do you review the information I submit?
A: We check for layout and formatting, but we do not correct spelling or dates. We recommend double-checking all details before completing the order to ensure everything is perfect.
2. Ordering and Payment
Q: How do I place an order?
A: Simply, choose your product, customize it if applicable, or if you are purchasing a gift card, select your preferred amount, and complete checkout. Make sure all personalization details are correct before submitting, as each item is made to order.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards, as well as PayPal. Payments are processed securely to ensure your information is protected.
All transactions are encrypted and processed securely through trusted payment gateways. We do not store your payment details.
Q: Can I change or cancel my order?
A: Because our products are made to order, we cannot guarantee changes or cancellations once an order is placed. Please review your details carefully before completing your purchase.
Q: Will I receive an order confirmation?
A: Yes. Once your order is successfully placed, you will receive an email confirmation with your order details. Please keep this email for your records.
Q: Can I order for someone else?
A: Absolutely. You can enter a different shipping address at checkout. If sending a personalized gift, make sure all details are entered correctly for the recipient.
Q: Can I use a discount code or gift card?
A: Yes. You can enter discount codes or gift card codes at checkout. If the code or gift card does not cover the full amount of your order, you will need to pay the remaining balance using another payment method. Any remaining balance on a discount code cannot be refunded, and any unused gift card balance will remain valid until fully used. Only one discount code can be applied per order.
Q: Will I get a receipt or invoice?
A: Yes. After payment, you will receive an order confirmation email, which serves as your receipt.
3. Shipping and Delivery
Q: Can I change my shipping method after placing an order?
A: Once an order is placed, shipping options cannot be changed. Please select your preferred shipping method at checkout.
Q: Can I change my shipping address after placing an order?
A: Because our products are made to order, we cannot guarantee changes once an order is placed. If you notice an error immediately, contact us as soon as possible.
Q: What happens if my order is lost in transit?
A: Contact us within 30 days of the estimated delivery date. We will investigate and provide a replacement or refund if applicable.
Q: How are my ababyora frames packed and shipped?
A: Each frame is carefully packaged to ensure it arrives safely. We use sturdy cardboard boxes, protective corner padding, and plastic film over the frame to prevent scratches or damage during shipping. Your piece will arrive ready to display, in perfect condition.
Q: Can I track my order?
A: Yes! Once your order has been shipped, you will receive a tracking number via the email you used at checkout. If you created an account on our store, you can also view the tracking details directly in your account under “My Orders.”
This tracking number allows you to see your shipment’s status, including when it’s in transit and the estimated delivery date. Please note that some shipping methods may not include tracking; in such cases, we will keep you informed via email.
Q: Do you ship internationally?
A: Yes! We ship worldwide. All orders are carefully handled and shipped securely, and you will receive a tracking number to follow your package every step of the way.
Q: How long will delivery take?
A: Delivery times vary depending on production and shipping. Estimated times will be displayed at checkout. Please note that external factors like courier delays or customs processing may affect delivery.
Q: Will I have to pay customs duties or taxes?
A: For orders that cross international borders:
- Delivered Duty Paid (DDP) Countries – e.g., USA, Canada, Australia, New Zealand, EU countries, UK, Singapore, Switzerland, Norway, Japan – all taxes, customs duties, and import fees are included in the price you pay at checkout. You will not pay anything extra.
- Other Countries – customs duties, taxes, or import fees may apply and are the responsibility of the customer. These fees are not included in the checkout price.
⚠️ Note: In rare cases, additional import fees may apply due to customs regulations or exceptional shipping circumstances.
4. Returns and Refunds
Q: Can I return or exchange my order?
A: Our products are made to order and personalized, so we do not accept physical returns.
Q: Can I get a refund if I change my mind?
A: Personalized products cannot be refunded for change of mind.
Q: What if I entered incorrect personalization details?
A: We cannot offer replacements or refunds for customer errors such as incorrect names, dates, or uploaded files. Please double-check your details before ordering.
Q: What if my item arrives damaged or incorrect?
A: Contact us within 30 days with your order number, description, and photos. We will offer a replacement or refund as applicable.
Q: How long does it take to receive a refund?
A: Refunds, once approved, are processed to the original payment method within 10 business days. Your bank may take additional time to reflect the refund.
5. Gift Cards
Q: How do ABABYORA gift cards work?
A: Gift cards are delivered digitally via email with a unique code to use at checkout. They are available in set amounts.
Q: Can gift cards be sent to someone else?
A: Yes, you can enter the recipient’s email, include a personal message, and even schedule a delivery date. The gift card will be sent digitally, securely, on the chosen date.
Q: Are gift card images final?
A: No, the images shown at the time of purchase are for illustration purposes only. Gift cards are entirely digital and will be delivered via email—no physical card is sent.
Q: Can a gift card be partially used?
A: Yes. If the order total exceeds the gift card balance, you can pay the remaining amount using another payment method. Any remaining balance on the gift card stays valid until fully used.
Q: Do gift cards expire?
A: Gift cards do not expire unless required by local law. Please check your email confirmation for any specific conditions.
6. Customer Support
Q: How can I contact ABABYORA?
A: Email us at info@ababyora.com. We usually respond within 24–48 hours.
Q: Can I contact you via phone?
A: Currently, support is handled exclusively via email to ensure a complete and documented response.
Q: Do you have additional resources or help?
A: Yes! Information about shipping, returns, and product care is available in our Policies section accessible from the footer menu.